Privacy Policy
Southeastern Privacy Statement
Southeastern is committed to protecting your privacy. Before proceeding to provide us with your details, please read the following important information which concerns the protection of your personal data.
We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.
The details you provide about yourself and any other information which identifies you ('personal information') is held by Southeastern on this web site (the "Site") for operational purposes, for example member registration. We also use your Personal Information to personalise your experience on the Site by informing you of new products or services that we think may be of interest to you.
From time to time Southeastern will provide your Personal Information to carefully selected and necessary third party service providers when you reserve or purchase travel services or for the purposes of market research. Whenever we do transfer your personal information, we take reasonable steps to ensure that your information is treated securely and in accordance with this privacy statement.
Please note that making use of our services will be deemed by us to signify explicit consent on your part to the transfer of personal information, where this is necessary for us to provide services to you or to perform a contract with you.
Hyperlinks
We may provide hyper-links from the Site to web sites of third parties. No liability is accepted for the contents of any site operated by a third party which may be accessed via links from the Site. These links are provided for your convenience only and do not imply that Southeastern approves or recommends the content of such sites
Cookies
In order to improve the quality of the Site and services as well as to build up profile information about visitors to our web, we may from time to time send you what is known as a 'Cookie'. Cookies are blocks of text placed in files on your computer's hard drive (but does not access your hard drive) when you visit a web site and can be used to store and sometimes track information on how you make use of a web site.
Please note that the web sites to which this site may be linked may also make use of their own Cookies to collect information from you.
Cookies help us to gauge the amount of people who make use of our facilities and the extent of the repeated usage by registered and unregistered clients. A Cookie assists in identifying, for example, your account number, whether you have visited the Site on a previous occasion and what pages on the Site are most or least popular. In addition, the Cookie will increase the functionality of the Site to benefit you.
If you accept the Cookie and register as a user of the Site, the Cookie will automatically fill in your name and delivery address details for you the next time you log on, making the process of ordering your ticket even easier.
Information requests and updates
Please be assured that Southeastern is happy, on request from you, to provide details of any personal information that you have provided us with (this may incur a small charge) and/or to cease to make use of your personal information for the above-mentioned purposes.
As we take the issue of protecting your personal data seriously, we follow strict storage and disclosure procedures which means that we may occasionally require proof or identity from you prior to disclosing such information.
So that we may provide you with an optimum service and comply with its obligations under UK Data Protection legislation, we would be grateful if you could please contact us via our Feedback Form if any personal information that you have provided to us becomes inaccurate or out of date.
Security
Southeastern is committed to the security of personal information and has security procedures in place to protect the loss, misuse or alteration of information under our control.
Access to our database containing personal information on registered users of the site is restricted internally. In order to increase security we ask you to input a password when you register as a user of the site. Please keep this password secret. As you may be aware, no data transmission over the Internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect the personal information you provide to us, we cannot guarantee the security of your information and the use of our facilities (e.g. e-mail) is at your own risk.
Changes to this policy
We pride ourselves on keeping up to date in terms of advances in technology and legal developments. As these areas are changing at an ever-increasing rate, we request that you refer to the Site on a regular basis in order to ensure that you are aware of our most recent Terms and Conditions. By providing us with your e-mail address, you expressly allow Southeastern to respond to you via your e-mail address.